SupportGPT
SupportGPT

SupportGPT

Generative AI for customer support automation, with ChatGPT

What is SupportGPT?

Generated by AI
SupportGPT™ is an AI-first customer support platform that leverages Large Language Models to provide autonomous and on-brand conversations with customers.

It offers functionality like Autoflows, empathetic responses, automated workflow discovery, complete agent responses, and gap analysis & content generation.

The platform ensures data privacy and security, and is trained on the organization's data.

Forethought's CX team provides ongoing support and assistance.

SupportGPT™ is used by companies like Macy's, IRS, and Lyft.

The platform can be tested and customized using the SupportGPT™ Playground.

Frequent Asked Questions

  • What is SupportGPT™?

    SupportGPT™ is an AI-first customer support platform that provides autonomous and on-brand conversations with customers.

  • What are the key features of SupportGPT™?

    SupportGPT™ offers functionality like Autoflows, empathetic responses, automated workflow discovery, complete agent responses, and gap analysis & content generation.

  • Is SupportGPT™ secure and compliant?

    Yes, SupportGPT™ takes data privacy and security seriously and is compliant with ISO 27001 and certified for SOC 2.

  • How is SupportGPT™ trained?

    SupportGPT™ is trained on Large Language Models, real conversation history, and knowledge base articles.

  • What kind of support does Forethought provide?

    Forethought's CX team provides white-glove service and ongoing support to ensure continued ROI.

  • Which companies use SupportGPT™?

    Companies like Macy's, IRS, and Lyft use SupportGPT™ for their customer support.

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SupportGPT

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